Novotel London ExCeL

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Breakfast available

Room service

Bar

Housekeeping

Pet-friendly

24/7 front desk

Explore the area

7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

ExCeL Exhibition Centre
3 min walk
Royal Victoria Bridge
4 min walk
IFS Cloud Royal Docks Station
5 min walk
London (LCY-London City)
6 min drive

Room options

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

25 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed with Sofa bed

25 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Standard Room, 1 Queen Bed

25 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Single Beds

25 sq m
Sleeps 2
2 Single Beds

Room, 1 Queen Bed, Accessible

Sleeps 2
1 Queen Bed

Premium Room, 1 Queen Bed (Executive)

25 sq m
Sleeps 2
1 Queen Bed

Similar properties

Pool

Pet-friendly

Free WiFi

Restaurant

for 1 room

includes taxes & fees

19 Jan - 20 Jan

About this property

Eco-certified hotel connected to the convention centre in Newham with a fitness centre

This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe and self parking. Housekeeping is available on request.

Novotel London ExCeL offers 257 accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Novotel London ExCeL's great location. During your stay, you'll be connected to the convention centre and just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a gym.

Free WiFi
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
Buffet breakfast served daily for a fee
Self-parking available for a fee
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a gym, a steam room and a sauna
Guests have great things to say about the location and the helpful staff
Just a 3-minute walk from ExCeL Exhibition Centre and 4 minutes on foot from Royal Victoria Bridge
Pets welcome for a fee (restrictions apply)

Novotel London ExCeL offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 4532 square feet (421 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Novotel London ExCeL. Parking is available for a fee.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10 AM.

Upper Deck – This brasserie serves breakfast, lunch and dinner.

24-hour room service is available.

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 25 per night; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 10 AM for a fee: GBP 18.10 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas

Restaurants on site

Upper Deck

Things to do

Gym
Sauna
Steam room
TV in common areas

Family friendly

Free cot
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

4,532 square feet of conference space
Business centre
Meeting rooms

Outdoors

On a river
On the boardwalk/promenade
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Area rugs in room
Assistive listening devices
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

LCD TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Minibar

Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Heating
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately GBP 18.10 per person
Self-parking fee: GBP 25 per night (in/out privileges)
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival.

We should mention

Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel

Excel Novotel

Excel Novotel London

London Excel Novotel

London Novotel Excel

Novotel Excel

Novotel Excel Hotel

Novotel Excel Hotel London

Novotel Excel London

Novotel London Excel

Accor London Excel

Novotel London ExCeL England

Novotel London Excel Hotel London

Novotel London ExCeL Hotel

Novotel London ExCeL London

Novotel London ExCeL Hotel London

Novotel London ExCeL Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Mariana

Business traveller

6 Oct 2024

Liked: Property conditions & facilities

Stayed 1 night in Oct 2024

10/10 Excellent

Katie

Business traveller

29 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

8/10 Good

Leonard

28 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Tom

Travelled with group

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

Viv

21 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

Ajibola

Business traveller

20 Sept 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 6 nights in Sep 2024

10/10 Excellent

Bob

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

James

Business traveller

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

15 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

XUAN

10 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Emma

Travelled with family

9 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay next to Excel

Great location for Excel. Loved the roof terrace bar. Clean tidy room. Staff very polite and helpful. Would stay again.

Stayed 1 night in Sep 2024

8/10 Good

Dean

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice staff clean room

Stayed 1 night in Sep 2024

10/10 Excellent

Robert

3 Sept 2024

Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

29 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Toilet and sink arenin different rooms. Absolutely disgusting

Stayed 2 nights in Aug 2024

10/10 Excellent

Michal

Travelled with family

26 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Hotel

Amazing room. The kids were very happy. Personal was very helpful and friendly. We asked for one hour longer checkout and the very kind lady in reception gave us one hour longer checkout for free. Rooms and bar/restaurant are one high standard. Also is pet-friendly so we were able to take our two dogs with us. Highly recommend for everyone.

Stayed 1 night in Aug 2024

8/10 Good

Jonathan

Travelled with family

26 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room booked for 3 persons. Queen bed and double sofa bed. Given room with only 1 bed. Contacted reception. New room with queen bed and single sofa bed, which was not comfortable.

Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Travelled with partner

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was clean, lovel and welcoming staff. Lovely area.

Stayed 2 nights in Aug 2024

10/10 Excellent

Kyung

Travelled with family

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

david

23 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Nicola

23 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely weekend

Great location for excel and O2 arena. Reception staff are very friendly and welcoming as are most of the bar staff apart from one lady. Very rude and abrupt! Nice size rooms with lovely toiletries. Breakfast was ok but not very fresh and limited options for vegans even though I added it to reservation. Well maintained and clean beds would be better with a mattress protector. Would stay here again.

Stayed 2 nights in Aug 2024

4/10 Poor

Munira

22 Aug 2024

Stayed 6 nights in Aug 2024

2/10 Terrible

Shabana

Travelled with family

21 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t do it!

One of the worst hotel experiences I have ever encountered! Room was unclean upon arrival. Room was not cleaned during my two day stay. Service from staff was awful. Toilet and main bathroom separate but no sink in toilet so you have to walk round to wash your hands. No room for luggage storage in family room. In fact no floor space. Never again I’m afraid!

Stayed 2 nights in Aug 2024