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Grey Street Hotel

3.5 star property

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Photo gallery for Grey Street Hotel

Exterior
Deluxe Twin Room | Premium bedding, in-room safe, individually decorated, desk
Lobby sitting area
Junior Suite | Premium bedding, in-room safe, individually decorated, desk
Couples treatment room(s), body treatments, hot stone massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Castle Keep
    ‪3 min walk‬
  • Quayside
    ‪11 min walk‬
  • St. James' Park
    ‪11 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, individually decorated, desk

Deluxe Double Room

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, in-room safe, individually decorated, desk

Junior Suite

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Reception hall

Maldron Hotel Newcastle

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.6 out of 5, Wonderful, (1004)
The price is €75
for 1 room
includes taxes & fees
21 Apr - 22 Apr
Maldron Hotel Newcastle

About this property

Grey Street Hotel

Eco-certified hotel with full-service spa and 24-hour front desk
This smoke-free hotel features a full-service spa, a bar/lounge and massage/treatment rooms. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Grey Street Hotel offers 49 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open selected days.
The breakfast at Grey Street Hotel gets high marks from our customers. During your stay, you're just a quick walk from Bigg Market. Enjoy features like free WiFi in public areas, plus a full-service spa and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Relax with a drink at the lobby lounge
  • Full breakfast served weekends for a fee
  • Indulge with body treatments, hot stone massages or facials at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 3-minute walk from Castle Keep and 7 minutes on foot from Tyne Bridge
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Grey Street Hotel offers its guests a full-service spa. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The eco-certified Grey Street Hotel also features a terrace, concierge services, and laundry facilities.

This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekends from 8:00 AM and 10:30 AM.
Monument Bar – On-site lobby lounge.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 24 December and 26 December.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Sunday, Monday and Tuesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15 for adults and from GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Grey Street Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 1002 reviews
Rating 8 - Good. 276 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 27 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location of this hotel and that there is parking really close by. Our room was on the street side and it was really noisy until late so if you have children I would recommend you check where your room is. But the rooms are clean and have nice facilities such as an iron and ironing board
Stayed 2 nights in Dec 2024

6/10 Okay

Stephen

Stayed 1 night in Jan 2025

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location fantastic staff lovely but it's right next to a nightclub playing music till 03:00 am.
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Stayed 1 night in Dec 2024

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
The stay was amazing, I had the standard double room, it was clean, well presented, tidy, comfortable. The staff were great and friendly. Facilities were great. Perfect location a short walk from Newcastle Central Railway station and just round the corner from Monument Metro station. 10/10 definitely recommend
Stayed 3 nights in Dec 2024

6/10 Okay

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, but very dated. Nice staff
Stayed 1 night in Dec 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Konstantinos, Kidlington, Oxfordshire

Liked: Cleanliness, staff & service, property conditions & facilities
Central location. Restaurants, bars, café everything is within easy reach. Great value. Staff was polite and smiling. Big room however very few furniture. If for example we had dinner in we would have trouble sitting down to it. No mains plugs next to bedside tables; it would either be the cell phone charging or the bedside lamps. And the lamps couldn't be used for reading either. Bathroom was good but a big step to get in and out of the tub. No handle either. Showerhead fixed to the wall which I find as a negative.
Stayed 1 night in Dec 2024

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

amanda

Liked: Staff & service
Good location
Ok stay. Was not quite what we expected. Room had a bad smell but in fairness we didn’t inform the hotel till we left. Breakfast was excellent. Best cooked breakfast I’ve had anywhere
Stayed 2 nights in Dec 2024

10/10 Excellent

Nichola, Aberdeenshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at this hotel, rooms were decorated lovely & everything was very clean. Had an issue with the shower on the first morning however the staff were quick to respond and organised another room for us to move to straight away.
Stayed 3 nights in Nov 2024

8/10 Good

Michael

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant staff and service were great. Although when attempting to but three bottles of wine for our table first three choices on menu were unavailable. As was the rib eye steak for 2 of us. Food apart from that was really good. But the noise from the cocktail bar DJ is horrendous on both the nights we ate there. So not a place for a quiet restaurant experience.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent reception upon arrival- professional, knowledgeable and accommodating. Plans had changed and offered alternative room which was fantastic.
Stayed 1 night in Nov 2024

10/10 Excellent

Tony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely weekend staff Friendly staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Amazing place
Stayed 3 nights in Nov 2024

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Great location. Short walk to absolutely everything. Love staying in an older historical hotel where efforts are made to provide the best of both worlds. Mattress could have been a bit better quality but not a deal breaker. Bathroom does not have a ceiling fan so it can get a bit steamy, but once again not a deal breaker. Definitely recommend the place.
Stayed 5 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Enjoyable stay, but hotel misses the mark a little
A cool boutique hotel in the ciy center; in need a bit of a facelift. Multiple minor things in the room which could do with attention (e.g., shower door not quite fitting right any more, the hairdrier in the room being broken, etc). No single major thing, just a lot of minor things which probably used to be perfect but aren't now.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t stay again
Awful awful bathroom! The shower was just terrible. Bathroom in very poor state of repair. The room had a smell of cigarette smoke too.
Stayed 1 night in Oct 2024

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
An excellent hotel with very helpful staff.
Comfortable room. Very helpful and friendly staff. The shower needs some maintenance - I noticed it had leaked onto the floor to the left of the shower screen. Also the shower was leak below the spray head.
Stayed 1 night in Nov 2024

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