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Malmaison Newcastle

4.0 star property

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Photo gallery for Malmaison Newcastle

Signature Suite | In-room safe, desk, blackout curtains, iron/ironing board
Aerial view
Cocktail bar
Cocktail bar
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Spa
  • Bar

Explore the area

Map
104 Quayside, Newcastle-upon-Tyne, England, NE1 3DX
  • Quayside
    ‪1 min walk‬
  • Gateshead Millennium Bridge
    ‪4 min walk‬
  • BALTIC Centre for Contemporary Art
    ‪5 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪17 min drive‬

Room options

View all photos for Bridge View Twin

Bridge View Twin | View from room

Bridge View Twin

  • 18 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite

  • 26 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Bridge View Room

In-room safe, desk, blackout curtains, iron/ironing board

Bridge View Room

  • 18 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Deluxe Bridge View

Club Deluxe Bridge View | In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Bridge View

  • 25 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | In-room safe, desk, blackout curtains, iron/ironing board

Signature Suite

  • 4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite

Suite | In-room safe, desk, blackout curtains, iron/ironing board

Suite

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

View from room

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Double

Standard Double Double | In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Double

  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe

Club Deluxe | In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Bar (on property)

INNSiDE by Meliá Newcastle

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Gym
4.8 out of 5, Exceptional, (700)
The price is €117
for 1 room
includes taxes & fees
6 Mar - 7 Mar
INNSiDE by Meliá Newcastle

About this property

Malmaison Newcastle

Eco-certified Newcastle-upon-Tyne hotel in Quayside with a full-service spa
A full-service spa, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, 24-hour room service and conference space.
Malmaison Newcastle offers 122 accommodations with a safe and coffee/tea makers. Plasma televisions come with premium satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Newcastle-upon-Tyne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.
Our customers tell us that they can't get enough of the helpful staff at Malmaison Newcastle. During your stay, you're just a quick walk from Quayside. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Enjoy British cuisine while dining at Brasserie
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with facials, aromatherapy or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the location
  • Steps from Quayside and a 5-minute drive from St. James' Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Malmaison Newcastle offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 1259 square feet (117 square metres) and includes conference space. The eco-certified Malmaison Newcastle also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 4-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Reservations are required.
Mal Bar – This cocktail bar only serves lunch.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Italian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Parking on site (GBP 10 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie
  • Mal Bar

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,259 square feet of conference space

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 23 for adults and from GBP 12 for children
  • Self-parking fee: GBP 10 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions). For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison Hotel
Malmaison Hotel Newcastle
Malmaison Newcastle
Newcastle Malmaison
Malmaison Newcastle Hotel Newcastle-upon-Tyne
Malmaison Newcastle Hotel
Malmaison Newcastle Newcastle-upon-Tyne
Malmaison Newcastle Hotel
Malmaison Newcastle Newcastle-upon-Tyne
Malmaison Newcastle Hotel Newcastle-upon-Tyne

Malmaison Newcastle Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1004 reviews
Rating 8 - Good. 216 out of 1004 reviews
Rating 6 - Okay. 84 out of 1004 reviews
Rating 4 - Poor. 31 out of 1004 reviews
Rating 2 - Terrible. 19 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jonathon

Disliked: Room comfort
Cold and tired
Really struggled with the heating in the room, so it was cold all night and morning. The room and hotel itself seemed tired, worn carpets, chips in the bath. It could use some investment. Had a couple drinks in the bar, which were very expensive. And all the furniture in the bar was uncomfortable, we tried multiple seats.
Stayed 1 night in Nov 2024

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Jonathan

Travelled with partner
Liked: Staff & service
Dated and dark interior. Back rooms are cold and noisy due to poor glazing. Top of rain shower head had about 20 years of accumulated grime. Never cleaned. Location good for quayside but it's not a luxury option.

4/10 Poor

L

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointed
Lack of information Wasn’t advised where breakfast was served Wasn’t advised of check out times Considering we paid £235 there wasn’t even a bottle of water in the room At breakfast I drink black tea. Water was tepid and Earl grey tea tasted foul Breakfast was ok but very slow service and no orange juice
Stayed 1 night in Nov 2024

8/10 Good

John

Stayed 1 night in Oct 2024

6/10 Okay

Lee

Liked: Cleanliness, property conditions & facilities
Will be going back however asked for food on returning from noght out and told kitchen closed and ended up getting out of vending machine. Looked next morning and realised room service available 24/7. Employee couldnt be bothered.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lottie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great city!
Stayed 1 night in Oct 2024

6/10 Okay

mark

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Wayne

Liked: Staff & service, property conditions & facilities
A little too cold at times
Stayed 2 nights in Nov 2024

8/10 Good

Tracey

Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Stayed 1 night in Oct 2024

10/10 Excellent

Michelle A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Helen

Stayed 2 nights in Oct 2024

8/10 Good

stephen, fareham

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in the Toon.
Parking problematic but excellent receptionist and manager sorted this. Dinner and breakfast scanty - seems to be the trend for all high-end hotels- cost cutting? Best to eat elsewhere? Bridge view room fabulous 💛
Stayed 1 night in Oct 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Stayed 1 night in Oct 2024

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Adhokshaja Achar Budihal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was hands down one of the best hotels I've stayed at. Amazing views, beautiful interior decor and very comfortable rooms.
Stayed 4 nights in Oct 2024

10/10 Excellent

Lenore

Travelled with family
N/A
Stayed 2 nights in Oct 2024

8/10 Good

Penny, Droitwich

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Room so comfortable and snuggly. Great location & had Uber eats delivered to the hotel!
Stayed 1 night in Aug 2024

8/10 Good

Sanjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. They have a useful policy of giving bar vouchers if you choose not to have your room cleaned. They also gave us some complimentary snacks in the bar while we were having our drinks too. The hotel is conveniently located. Our room directly faced some offices & wasn’t as luxe as we had hoped though.
Stayed 4 nights in Oct 2024

2/10 Terrible

Octopus Energy Ltd

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

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