The Roker Hotel, BW Premier Collection

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VIP Access

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Dates

January 2025

February 2025

Cocktail bar, ocean views, open selected days

Individually decorated, individually furnished, desk, laptop workspace

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Room service

24/7 front desk

Laundry

Parking included

Explore the area

Roker Terrace, Sunderland, England, SR6 9ND

Whitburn Sands
13 min walk
Cole Kitchen
2 min walk
Seaburn Station
2 min drive
Newcastle (NCL-Newcastle Intl.)
31 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Standard Room, Multiple Beds, Non Smoking

25 sq m
Sleeps 2
1 Double Bed and 1 Single Bed

Junior Suite, 1 King Bed, Non Smoking, Jetted Tub

30 sq m
Sleeps 2
1 King Bed

Executive Room, 1 Double Bed, Non Smoking

20 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Single Bed, Non Smoking

15 sq m
Sleeps 1
1 Single Bed

Standard Room, 1 Double Bed, Non Smoking

25 sq m
Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

25 sq m
Sleeps 2
2 Single Beds

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

25 sq m
Sleeps 2
1 Double Bed

Similar properties

Pool

Pet-friendly

Parking included

Free WiFi

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Eco-certified Sunderland hotel in Roker with 3 restaurants

This smoke-free hotel features 3 restaurants, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.

The Roker Hotel, BW Premier Collection offers 43 accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at The Roker Hotel, BW Premier Collection. During your stay, you'll be within walking distance of Whitburn Sands. You'll find features such as free WiFi in public areas and free self-parking, plus 3 restaurants.

Free WiFi
Free self-parking
Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and a bar/lounge
Cooked-to-order breakfast served daily for a fee
Services include dry cleaning/laundry, luggage storage and wedding services
Guests have great things to say about the clean guestrooms and the helpful staff
13 minutes on foot from Whitburn Sands and a 3-minute drive from Monkwearmouth Station Museum

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. A terrace, multilingual staff, and coffee/tea in common area are also featured at the eco-certified The Roker Hotel, BW Premier Collection. Free self parking is available.

This 4-star Sunderland hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.

The Roker Hotel, BW Premier Collection has 3 restaurants serving lunch and dinner.

Poetic License – This cocktail bar overlooks the ocean and specialises in soul food. A children's menu is available. Open selected days.

Let There Be Crumbs – This café overlooks the ocean. Open daily.

Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Portuguese, Romanian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking available

Food and drink

Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.95 per person
3 restaurants
A bar/lounge
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Let There Be Crumbs
Poetic License

Family friendly

Laundry facilities
Snack bar/deli

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage

Guest services

Dry cleaning/laundry service
Housekeeping (on request)
Multilingual staff
Wedding services

Business services

2 meeting rooms
Conference centre

Outdoors

On the waterfront
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Hydromassage showerhead
Private bathroom
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

LCD TV

Food and drink

Electric kettle
Limited room service
Tea bags/instant coffee

Desk
Desk chair
Heating
Individual decor
Individual furnishings
Iron/ironing board on request
Laptop workspace
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Late check-in fee for check-in between 11:00 AM and 1:00 PM

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Guests might experience some noise from the bar located downstairs.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 December to 26 December:

Dining venue
Meeting facilities

The following facilities are closed for New Year's Eve:

Bar/lounge
Dining venue

The following facilities are closed on Sunday:

Restaurant

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: from approximately GBP 12.95 per person
Early check-in is available for a fee (subject to availability)
Late check-in fee for check-in between 11:00 AM and 1:00 PM
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Registered guests are the only ones allowed to be in guestrooms.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Roker Hotel Sunderland

Roker Hotel BW Premier Collection

Best Western Roker Sunderland

Best Western Roker

Roker Hotel Sunderland

Best Western Sunderland

Roker BW Premier Collection

Best Western Roker Hotel

The Roker Hotel BW Premier Collection

The Roker Hotel, BW Premier Collection Hotel

The Roker Hotel, BW Premier Collection Sunderland

The Roker Hotel, BW Premier Collection Hotel Sunderland

The Roker Hotel, BW Premier Collection Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Verified traveller

Travelled with group

23 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Sep 2024

8/10 Good

Manish

Travelled with family

21 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Small room, hardly any space to move, could not even move the chair out of the desk without touching the bed.

Stayed 1 night in Sep 2024

8/10 Good

Miss

Business traveller

19 Sept 2024

Liked: Staff & service

The room was a flight of stairs to the first room , a long a corridor down two flights of stairs which were narrow . Through a heave door only to find the steps down literally as you open the door and then three stairs up to the room . All very narrow and difficult to carry bags . I was asked if I needed help but the main stair case was fine if I had been made aware of how far the room was away I would have taken it . Staff very friendly

Stayed 1 night in Sep 2024

8/10 Good

Glyn

18 Sept 2024

Liked: Staff & service, property conditions & facilities

Limited options for vegetarians in the hotel restaurant. Very noisy if you did choose to eat there with a DJ playing loud music in the bar. Coffee in the room and at breakfast was dreadful, please change the brand. Room was nice, but not particularly clean, our view was of an air conditioning duct and the back of a building, bathroom was clean.

Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

14 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

As always staff were excellent . Room was beautiful and all in all great stay :)

Stayed 1 night in Sep 2024

8/10 Good

Ian L

Travelled with partner

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall a Very good stay 3 nights, Staff very good especially the breakfast staff nothing to much trouble, Room was ok we had a problem the first night but was resolved very quickly by Reception, room could do with small table and 2 chairs instead of large chair, View out back would be better if area was tidy. Bathroom large and spotless , better with light curtains and hand rail on wall of bath 78 getting old lol,, ate in 3 nights night 1 ok night 2 excellent night 3 Not good. In all a good stay we do travel around Hotels after 30yrs a Publican serving beer and food Did Not want Bedrooms lol Ian Ann MBII

Stayed 3 nights in Sep 2024

10/10 Excellent

David, Hartlepool

29 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Lisa

26 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Ian

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

Very good hotel good service clean and v friendly and helpful staff

Stayed 2 nights in Jun 2024

10/10 Excellent

Bob

7 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

10/10 Excellent

Daniel

2 Aug 2024

Stayed 4 nights in Jul 2024

10/10 Excellent

Derrick

31 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Jane

28 Jul 2024

Liked: Cleanliness, staff & service

A little dated, layout like a rabbit warren lots of coridors and stairs so not so great if your of restricted mobility

Stayed 1 night in Jul 2024

4/10 Poor

Julie

22 Jul 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

6/10 Okay

Tebogo

Business traveller

21 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The mattress in my room was worn out and needed to be replaced. However generally I everything was fine.

Stayed 5 nights in Jul 2024

8/10 Good

Richard

21 Jul 2024

Liked: Cleanliness, staff & service, amenities

The hotel had different options for dining and a large bar/restaurant area with a covered outside terrace with excellent staff that were most helpful at all times. I paid an additional amount for breakfast, however the filter coffee at breakfast was bitter and not very warm. When I asked for a coffee latte there was an additional charge which I think the hotel management should reconsider.

Stayed 3 nights in Jul 2024

10/10 Excellent

Gavin

19 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2024

6/10 Okay

Aashraya

Travelled with family

14 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

6/10 Okay

Obianuju

Travelled with family

14 Jul 2024

Liked: Staff & service

Disliked: Cleanliness

The bedsheet are not changed when the rooms are cleaned and bathroom are not cleaned, breakfast is bland , no varieties for breakfast.

Stayed 2 nights in Jul 2024

8/10 Good

Alain

Business traveller

11 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff. Nice looking hotel with a sea view. Happy with the experience

Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

9 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

I was under the impression that breakfast was included in my booking but had to pay £12.95 extra per breakfast, breskfast was nice & good selection but wasnt to happy that had to pay the extra

Stayed 2 nights in Jul 2024