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The Roker Hotel, BW Premier Collection

4.0 star property
VIP Access

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Photo gallery for The Roker Hotel, BW Premier Collection

Cocktail bar, ocean views, open selected days
2 restaurants, breakfast, lunch, dinner served; soul food
Meeting facility
Individually decorated, individually furnished, desk, laptop workspace
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

Map
Roker Terrace, Sunderland, England, SR6 9ND
  • Whitburn Sands
    ‪13 min walk‬
  • St Peter's Church
    ‪18 min walk‬
  • Stadium of Light
    ‪4 min drive‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪31 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Jetted Tub

Individually decorated, individually furnished, desk, laptop workspace

Junior Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Executive Room, 1 Double Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Single Bed, Non Smoking

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Single Beds, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

The Roker Hotel, BW Premier Collection

Eco-certified Sunderland hotel in Roker with 2 restaurants
This smoke-free hotel features 2 restaurants, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
The Roker Hotel, BW Premier Collection offers 43 accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at The Roker Hotel, BW Premier Collection. During your stay, you'll be within walking distance of Whitburn Sands. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 15-minute walk of Whitburn Sands and National Glass Centre
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. A terrace, multilingual staff, and coffee/tea in common area are also featured at the eco-certified The Roker Hotel, BW Premier Collection. Free self parking is available.

This 4-star Sunderland hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.
The Roker Hotel, BW Premier Collection has 2 restaurants serving breakfast, lunch and dinner.
Poetic License – This cocktail bar overlooks the ocean and specialises in soul food. A children's menu is available. Open selected days.
1842 Café & Bistro – Overlooking the ocean, this restaurant serves lunch and dinner. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1842 Café & Bistro
  • Poetic License

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 11:00 AM and 1:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests might experience some noise from the bar located downstairs.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 December to 26 December:
  • Dining venue
  • Meeting facilities
The following facilities are closed for New Year's Eve:
  • Bar/lounge
  • Dining venue
The following facilities are closed on Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 12.95 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Roker Hotel Sunderland
Roker Hotel BW Premier Collection
Best Western Roker Sunderland
Best Western Roker
Roker Hotel Sunderland
Best Western Sunderland
Roker BW Premier Collection
Best Western Roker Hotel
The Roker Hotel BW Premier Collection
The Roker Hotel, BW Premier Collection Hotel
The Roker Hotel, BW Premier Collection Sunderland
The Roker Hotel, BW Premier Collection Hotel Sunderland

The Roker Hotel, BW Premier Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 319 out of 750 reviews
Rating 8 - Good. 260 out of 750 reviews
Rating 6 - Okay. 109 out of 750 reviews
Rating 4 - Poor. 42 out of 750 reviews
Rating 2 - Terrible. 20 out of 750 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect small break
Amazing night . You could easily spend more than one night here . Very self contained . We didn’t even bother to eat in the restaurant the room was so large and comfortable. We opted for room service which again was to a high standard.
Stayed 1 night in Oct 2024

10/10 Excellent

Jane

Stayed 1 night in Oct 2024

10/10 Excellent

Amelia

Liked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for north east business visit
Stayed 1 night in Oct 2024

6/10 Okay

craig

Travelled with partner
Liked: Cleanliness, amenities
Our room looked nothing like the room we thought getting & nothing like the pictures we were shown. We were put in a upstairs room that we had to climb stairs too. Kettle station was there but no plug socket had to get on my knees to move it by the bed. Whole room was on a slope so wardrobe doors constantly fell open. 1 bath towel between 2 for 2 days . Bed so low was difficult getting in & up.
Stayed 2 nights in Oct 2024

10/10 Excellent

Pauline

Stayed 1 night in Oct 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Roker Hotel is is our favourite hotel in Sunderland and it's the one me and my partner keep coming back too each year. It has a prime location by the sea and it's easy to get out to Durham, Newcastle or the surrounding area. The beach is just a short walk away, and has some lovely coffee spots and restaurants on it. The Stadium of Light is also in walking distance if you are vising to see Sunderland play. The rooms are clean, comfortable, and the staff are very friendly and helpful. The on-site bar is also really good!
Stayed 3 nights in Oct 2024

2/10 Terrible

Laura

Travelled with family
Bad checkin but niceish hotel
Check in took a long time. The website offers free room upgrades when available but we were told this wasn’t true. We then had to argue that this was what was advertised and we weren’t willing to pay the money to upgrade if it was advertised as free. This was embarrassing and we had to wait 20 minutes and show the wording on the booking for the receptionist to speak to his manager and confirm that we were right and give us the upgrade. The computers then crashed and we had to wait again for this. Completely not the receptionists fault but hotels fault. He couldn’t apologise enough for the inconvenience of the long wait but in the stress of the situation forgot to give us vouchers for drinks and explain about bar tabs etc. which were explained later. Website advertises multiple restaurants including an Italian, which is amazing but not actually affiliated with the hotel and the receptionist tried to convince us to use their restaurant instead. Weird. Italian was 10/10 and would definitely recommend. Bed in the room was very low. Anyone with nobility issues would not be able to get up and down off the bed. Room as spacious and furniture okay but signs of wear/damage on furniture and bedding. Carpet was lumpy and a trip hazard between the bathroom and the bedroom. Plastic cups rather than glasses which was again a bit unusual. Poetic license bar was nice, barmaid friendly and helpful and there was a good choice of drinks available. Comfy seats and a good view.
Stayed 1 night in Oct 2024

6/10 Okay

Richard

Business traveller
Liked: Staff & service
The Roker BW Hotel is a reasonable hotel with decent rooms and a very nice bar/restaurant area, which has very good prices. My issue was with the room i was allocated, where I had to walk up one floor, then walk along a long corridor then diwn to flights of stairs to access my room! This process was in reverse if you were to return to the reception or front entrance/exit. I thought this was totally unacceptable and easier access/ egress should be provided by the Roker BW Hotel, not very convenient!
Stayed 1 night in Oct 2024

8/10 Good

Beard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room was bad, went to reception and was upgraded to a much bigger and better room with a sea view.
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely beach hotel
Lovely hotel next to the beach, very friendly staff happy to help. Good bed comfy, large TV excellent… only issue was the toilet in the bathroom was a bit noisy for a while after flushing, but not a real problem. Great stay will be back
Stayed 1 night in Oct 2024

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Paul

Liked: Cleanliness
Very disappointing for the following reasons. Room very small.water cold on shower, however fixed on reporting. Need to consider where you put guests when functions are running/ occurring. Noisy with doors slamming and guests involved in party running up and down corridor shouting. Doors need to have soft close. Think about replenishing the tea/ coffee even if the room not cleaned.
Stayed 3 nights in Sep 2024

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in a beautiful place directly across from the beach. The staff are very nice.
Stayed 1 night in Sep 2024

10/10 Excellent

Admin

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Manish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small room, hardly any space to move, could not even move the chair out of the desk without touching the bed.
Stayed 1 night in Sep 2024

8/10 Good

Miss

Business traveller
Liked: Staff & service
The room was a flight of stairs to the first room , a long a corridor down two flights of stairs which were narrow . Through a heave door only to find the steps down literally as you open the door and then three stairs up to the room . All very narrow and difficult to carry bags . I was asked if I needed help but the main stair case was fine if I had been made aware of how far the room was away I would have taken it . Staff very friendly
Stayed 1 night in Sep 2024

8/10 Good

Glyn

Liked: Staff & service, property conditions & facilities
Limited options for vegetarians in the hotel restaurant. Very noisy if you did choose to eat there with a DJ playing loud music in the bar. Coffee in the room and at breakfast was dreadful, please change the brand. Room was nice, but not particularly clean, our view was of an air conditioning duct and the back of a building, bathroom was clean.
Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
As always staff were excellent . Room was beautiful and all in all great stay :)
Stayed 1 night in Sep 2024

8/10 Good

Ian L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a Very good stay 3 nights, Staff very good especially the breakfast staff nothing to much trouble, Room was ok we had a problem the first night but was resolved very quickly by Reception, room could do with small table and 2 chairs instead of large chair, View out back would be better if area was tidy. Bathroom large and spotless , better with light curtains and hand rail on wall of bath 78 getting old lol,, ate in 3 nights night 1 ok night 2 excellent night 3 Not good. In all a good stay we do travel around Hotels after 30yrs a Publican serving beer and food Did Not want Bedrooms lol Ian Ann MBII
Stayed 3 nights in Sep 2024

10/10 Excellent

David, Hartlepool

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Very good hotel good service clean and v friendly and helpful staff
Stayed 2 nights in Jun 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

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