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27 Dec 2019 by Malcolm Hood, Rooms Division Manager
Dear Guest, Many thanks for your review following your stay with us at the Eastgate Hotel. It is always a pleasure receiving such positive scores from our guests and I will be passing these on to my team. We do hope to welcome you back to the Eastgate Hotel in the future. Kind Regards Malcolm Hood Rooms Division Manager
11 May 2018 by Pedro
Dear Guest Thank you for your review, I am very sorry and embarrassed at the lack of welcome you received on arrival, we do have a couple of new members in the team who are still learning and in a couple of cases the English language as well. The desk is a welcome desk and the staff are trained to stand up and greet the guest, I am afraid however due to a major technical problem with the system operated by AccorHotels and a number of other brands throughout the world has crashed on a couple of occasions recently. This has been all of a sudden and not expected, so I am afraid the team have on occasions been almost blind as to what we have available, limited if any access to system and no back-up at the time of the crash, I do apologise. I am sorry you would not wish to return to the hotel again, the Macdonald Randolph is a 5* hotel and has the space and size to offer a variety of bedrooms. I nclosing I thank you again for your constructive feedback, please be assure your concern have and are being addressed. Kind regards Peter Watt General Manager
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, tour/ticket assistance, and concierge services are also featured at Mercure Oxford Eastgate Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Oxford hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Mercure Oxford Eastgate Hotel offers 63 accommodations with a safe and coffee/tea makers. Digital televisions are provided. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Oxford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
The Eastgate Brasserie – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests will receive key retrieval information.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property uses solar energy. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
