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16 Jul 2024 by Pentahotel Management Team
Dear Darren,Thank you for such a great review.We are thrilled to hear that your experience at Pentahotel Reading was up to your expectations.We are delighted that you enjoyed our impeccably clean rooms, the overall condition of our hotel, and the attentive service provided by our staff. Your acknowledgement of these aspects truly means a lot to us. Additionally, we are glad to note your satisfaction with the amenities we offer, which are designed to create a comfortable and memorable stay for all our guests.We look forward to a return visit from you in the future.Best wishes,Pentahotel Management Team
22 Apr 2019 by The Penta Team
Hi, Thank you for your feedback and rating. We're pleased to see that you enjoyed your stay. We hope to welcome you back again soon. Best Wishes,
22 Apr 2019 by The Penta Team
Hi, It's great to hear that you were pleased with your stay and that you like most of our decor. Apologies regarding the lift. Please note that our maintenance team has been informed of the issue. Thank you for your feedback and rating and we look forward to welcoming you back again soon. Best Wishes,
13 Jan 2019 by The Penta Team
Hi Philip, We're sorry to see that you were not too pleased with your stay. Please note that we have a 24 hours reception should you wish to discuss any concerns during your stay. Thank you for your feedback and rating. We hope that you will give us another chance soon so that you can experience our full working service. Best Wishes,
13 Dec 2018 by Al - Operations Supervisor
Dear Guest, Thank you very much for your feedback. This is not something that will go unnoticed and the issues you experienced will be raised with the team and provide further training where necessary, as you should be adequately briefed about the hotel, its facilities and its schedules without mistake. We would love to welcome you back into the hotel very soon. We will make sure we change your mind on your next stay with us... :) Best regards.
26 Mar 2023 by Management
Dear valued guest, Thank you for taking the time to review your stay in Reading with us and I'm delighted to hear you enjoyed the stay.Our team aim to ensure every one of our guests receive the very best experience each and every time they stay with us. We very much hope to welcome you back again soon! Sincerely, Pentahotel Reading Management
Pentahotel Reading offers its guests a fitness centre and in-room fitness. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 5920 square feet (550 square metres) and includes conference space. A library, an arcade/games room, and multilingual staff are also featured at the family-friendly pentahotel Reading. This Reading hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Pentahotel Reading offers 206 accommodations, which are accessible via exterior corridors and feature designer toiletries and a hairdryer. 38-inch Smart televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on request.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Penta Lounge – This bar specialises in vegan cuisine and serves lunch and dinner. A children's menu is available.
Hotel Restaurant – This family restaurant specialises in local cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include a fitness centre and in-room fitness.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests may request late check-out at 3 PM on Sundays. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, mobile payments, Google Pay and Apple Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Parties and events are allowed on site. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
