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Mercure Manchester Norton Grange Hotel & Spa

4-star property
Manchester Road, Castleton, Rochdale, England 09 725 22 184
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3.6 out of 5
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See all 8 ebookers Reviews

"Liked the setting . Disliked the very poor attitude of the reception staff particularly the reservations lady . To say these are the first people you ... " More

By a verified traveller on Sun 14 May 2023

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Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Family Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mercure Manchester Norton Grange Hotel & Spa. During your stay, you'll be close to Heaton Park. Free WiFi in public areas, free self-parking and 2 restaurants are available.

  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Grange Restaurant, a fine-dining restaurant that serves international cuisine
  • English breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body wraps, manicures and pedicures or body treatments at the spa
  • Amenities include free newspapers in reception, a business centre and meeting rooms
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 5-minute drive from Boundary Park and 12 minutes from Heaton Park

Mercure Manchester Norton Grange Hotel & Spa ratings based on 8 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Manchester Norton Grange Hotel & Spa

Everyone (3) Couples (3) Family (2)
3 out of 5
Liked the setting . Disliked the very poor attitude of the reception staff particularly the reservations lady . To say these are the first people you speak to at a hotel it was very disappointing. She may have been very tired , fed up who knows or maybe that’s her normal manner but would benefit from a customer care course . She had a terrible attitude to her guests . The man with her didn’t have much about him but at least did a little apology about the issues . Away from that area the other staff thankfully knew how to communicate to guests . I would not recommend this hotel to anyone on this basis .. the place looked as tired as the staff and the paint work very shabby particularly on the bathroom doors

Posted by on 14 May 2023

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Comment from Hotel Management

18 May 2023 by Rama

Dear Gillian,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I am sorry that your experience did not meet your expectations in relation to our reservations team; please allow me to express my sincerest apologies. I will certainly use your feedback to train the individuals for improvements in the areas of areas to improve.I am pleased to learn you enjoyed our hotel setting and rest of the hotel staff.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

3 out of 5
The hotel is located in beautiful grounds with some lovely scenary. However, i would not say it is a 4 star hotel, it is more a 3 star. The hotel is quite run down and requires some proper maintenence.

Posted by on 10 Sep 2021

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Comment from Hotel Management

11 Sep 2021 by Rama

Dear Guest, Thank you for taking time to share your feedback further to your recent visit to us. I noted your comments about the proper maintenance. will certainly work on it. Best Regards Rama Arimilly General Manager

4 out of 5
Spa was outstanding and the staff, bedrooms was clean and tidy all what you wanted but room 301 needs new window hinges draughty and noise comes through but beds were comfortable Bar staff were lovely and polite could do with a better food menu and a lovely pint I would definitely stay again it deserves its 4 stars

Posted by on 26 Oct 2019

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Comment from Hotel Management

26 Oct 2019 by Rama

Dear Guest, Thank you so much for taking time to share your experience with us further to your recent visit to us. Thank you for recognizing the team efforts. I noted your comment about 301 hinges. we look forward to welcome you back in the near future. Best Regards Rama Arimilly General Manager

3 out of 5
I have been going to this hotel for numerous years now, the facilities are great that you get to use the spa, rooms are nice and bathrooms are clean. However, the service is not good. Having been three times in the last two years, the service is getting worse. On this occasion the restairant and bar services have become very poor, slow. The amenities have been good so we have been bavk repeatdly, but now we will noot come back.

Posted by on 20 Sep 2019

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Comment from Hotel Management

20 Sep 2019 by Rama

Dear Guest, Thank you for taking time to share your feedback further to your recent visit to us. I am upset to learn your comments about the service, I will certainly reflect on it. Best Regards Rama Arimilly General Manager

5 out of 5
Friendly staff, reasinble bar food prices, very clean.

Posted by on 26 May 2019

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Comment from Hotel Management

27 May 2019 by Rama

Dear Guest, thank you for your kind words and 5 star rating, further to your recent visit with us. we look forward to welcome you back in the near future. Best Regards Rama Arimilly

3 out of 5

Posted by on 22 Sep 2018

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Comment from Hotel Management

23 Sep 2018 by Rama

Dear Guest, Thank you for taking time to share your rating further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. We look forward to welcome you back in the near future. Regards Rama Arimilly General Manager

4 out of 5

Lovely hotel with excellent facilities

Brilliant hotel, lovely facilities only let down is the pricing of the evening meals.

Posted by on 10 Jan 2017

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4 out of 5

Decent hotel, what you'd expect from a Mercure

Only needed somewhere to sleep whilst working in the area so didn't explore too much more than the breakfast and bedroom. Was nice enough.

Posted by on 3 Nov 2016

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About the Mercure Manchester Norton Grange Hotel & Spa

Location Manchester Road, Castleton, Rochdale, England OL11 2XZ

Property Features

Mercure Manchester Norton Grange Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. A children's pool, a sauna, and a rooftop terrace are also featured at the business-friendly Mercure Manchester Norton Grange Hotel & Spa. Free self parking is available. This 4-star Rochdale hotel is smoke free.

  • 1 building
  • 81 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge

Family Friendly Amenities

  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Manchester Castleton Station (1.4 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Mercure Manchester Norton Grange Hotel & Spa offers 81 accommodations with coffee/tea makers and a hairdryer. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit. This Rochdale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

Grange Restaurant – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Pickwick Bistro – This brasserie serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

  • Sauna in spa
  • Hot tub in spa
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Contactless check-out is available
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 12 per person
  • Early check-in fee: GBP 30 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: GBP 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Norton Grange
  • Mercure Manchester Norton
  • Mercure Manchester Norton Grange
  • Mercure Manchester Norton Grange Hotel
  • Mercure Manchester Norton Grange Hotel Rochdale
  • Mercure Manchester Norton Grange Rochdale
  • Mercure Norton
  • Mercure Norton Grange Manchester
  • Norton Grange Hotel Manchester
  • Norton Grange Mercure
  • Mercure Norton Grange Hotel Rochdale
  • Mercure Manchester Norton Grange Hotel Spa
  • Mercure Manchester Norton Grange Hotel & Spa Hotel
  • Mercure Manchester Norton Grange Hotel & Spa Rochdale
  • Mercure Manchester Norton Grange Hotel & Spa Hotel Rochdale

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.