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 London • 1 Room
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Charlotte Guest House

2-star property
195 - 197 Sumatra Road, London, England 09 725 22 184
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4.2 out of 5
Very good!
See all 13 ebookers Reviews

"I liked everything about this place. I stayed for a cricket match at Lord's and St John's Wood Tube station (Lord's) is only about two-three stops fro ... " More

By a verified traveller on Mon 23 Sep 2019

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Triple Room, Ensuite (Double and Single Beds)

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Studio, Ensuite (Studio Suite)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room, Shared Bathroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single Room, Ensuite (Mini)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Single Room, Shared Bathroom (Mini)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room, Ensuite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Charlotte Guest House, you'll be within walking distance of Hampstead Heath. You'll find features such as free WiFi in public areas.

  • Free WiFi and wired Internet in some public areas
  • Amenities include multilingual staff
  • 10 minutes by car from Marble Arch and 10 minutes from Hyde Park

Charlotte Guest House ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Charlotte Guest House

Everyone (8) Family (1)
5 out of 5
I liked everything about this place. I stayed for a cricket match at Lord's and St John's Wood Tube station (Lord's) is only about two-three stops from West Hampstead (here) on Jubilee without changing, so this couldn't be more ideal location wise, although to be honest I would have stayed here if it was The Oval because of the other factors. It is a reasonably quiet residential street so a pleasant enough place to sleep - even the main street running off wasn't too noisy or sleazy like other parts of London. The staff at reception are unbelievably friendly people, and lastly the price was excellent for London. Criticisms are slight. The breakfasts, although very nice, can be a bit chaotic if arriving at peak time (9ish) as there are not many tables so be prepared for sitting with others and seat changes, but this didn't bother me too much and was avoided easily by arriving earlier. I liked the menu selection incidentally (I varied it each day). Overall this is a friendly laid-back place, wonderfully non-corporate and old school in the service it provides. Will certainly be using again for all my trips to London.

Posted by on 23 Sep 2019

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5 out of 5
I have a long history of staying at Charlotte's so my perspective is very partial. It offers a typical London experience. In a part of town that is smart, central tidy and pleasant with easy access to all major attractions of central London. The rooms are spread all over Sumatra road and neighbouring streets as Charlotte is ever expanding and buying up new properties that come up for sale in their neighbourhood, it means guests would often check in at a reception in the main building before going out again to walk to their room somewhere close but entirely different. The advantage of the arrangement is that it offers absolute privacy to guests. Once you get keys to your "detached" room in a different building, you're really no different that any other Londoner that has its own small flat or a studio. You go in and out as you please, noone keeping an eye on you or checking on your comings and goings. Charlotte might not be the most luxurious place to stay in London, but in my opinion it is most authentic. The guests are immediately drawn into the lifestyle most Londoners practice daily. Staying in Charlotte will for a few days or weeks transform you from a tourist or a visitor to a proper Londoner and that is in itself an experience not many other hotels or guest houses can offer either in West Hampstead or anywhere else in the huge and often impersonal megalopolis the London has become.

Posted by on 4 Jul 2019

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3 out of 5
All ok apart from reporting tv broken over 3 days but not repaired or replaced,message on both tv's poor signal message unable to see any picture.

Posted by on 6 Apr 2019

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5 out of 5

Perfect in every way!

Pros: Everything!
Cons: More milk in the rooms for tea and coffee.
Location: Very close to the tube station, lots of lovely little restaurants and so central.
We were delighted with Charlotte's Guest House. The welcome we received at reception was so warm and friendly and were shown our room which was in one of the Guest House's many houses along the street. We had a family room with an ensuite, the room was immaculately clean with tea and coffee facilities and the best shower I have ever been in!! The best bit was the temperature was perfect and it was silent as it was situated on a very quiet road and I had the best sleep in a long time!! The breakfast was excellent and again the staff were so friendly. We would without a doubt recommend this to anyone as it was good value and great for families.

Posted by , from Huddersfield, West Yorkshire on 8 Nov 2017

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5 out of 5

Easy access to the centre of London.

I enjoyed my stay very much, the staff were wonderful!

Posted by on 18 Oct 2017

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3 out of 5

Hotel charlotte

The hotel staff were all lovely and friendly and nothing was too much trouble. The hotel is very close to bus.train and tube links so travelling around London was a doddle. The rooms were clean and suitable for what we needed but in my own opinion it could all do with modernising. But I would defiantly stay again.

Posted by , from leicester on 16 Sep 2017

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3 out of 5
Needs some TLC but comfortable enough. Actually liked location bus and metro convenient . Breakfast really good and comfortable beds. Staff pleasant and eager to help. Lots of places to eat and shop with yards. of hotel

Posted by on 24 May 2017

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3 out of 5

Convenient for somewhere to rest your head

Lovely guest house, very clean. Some old furniture that could be updated. room was extremely small but was only somewhere to sleep so it was fine. Would recommend it for someone on a budget who would be out all day exploring London.

Posted by on 23 Jan 2017

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5 out of 5
Hyvä sijainti. Vieressä Thameslink, overground ja underground pysäkit. Lisäksi esim Tesco Express kulman takana jne.

Posted by on 25 Mar 2023

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4 out of 5
Kleine Pension mit netten Personal und gutem Frühstück , bezahlbar für London und durch die Nähe zur Underground ist man in 20 min in der City

Posted by on 26 Sep 2019

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About the Charlotte Guest House

Location 195 - 197 Sumatra Road, London, England NW6 1PF

Property Features

As a guest of Charlotte Guest House, you'll find multilingual staff, express check-in, and express check-out. Public spaces have free WiFi and wired Internet. This London guest house is smoke free.

  • 45 guestrooms or units
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Transport

  • Train station: West Hampstead Overground Station (0.3 km / 0.2 mi)
  • Metro station: West Hampstead Underground Station (0.4 km / 0.2 mi)

Room Amenities

Charlotte Guest House offers 45 accommodations. Housekeeping is provided on a daily basis.

  • Housekeeping (daily)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit/debit cards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit or debit cards, Visa, Mastercard, American Express, Diners Club and JCB International.

  • Car not required
  • Contactless check-in is available
  • No lifts
  • Contactless check-out is available

Hotel Names

  • Charlotte Guest House Hotel London
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  • London Charlotte Guest House Hotel
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You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.